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Terms & Conditions

Welcome to IndiVerse. By using our website, mobile app, and services, you agree to the following Terms & Conditions.
Please read them carefully.

General

IndiVerse (“we”, “us”, “our”) provides online ordering and delivery of Indian groceries within selected areas in NSW, Australia.
By accessing our platform, you confirm that:

  • You are at least 18 years old, or have parental consent

  • You agree to follow these Terms & Conditions

  • You agree to comply with Australian consumer laws

Products & Availability

We list products based on current stock availability.
However:

  • Prices and availability may change without notice

  • Some items may be limited or temporarily unavailable

  • Product images may differ slightly from actual items

If an item is unavailable after you place an order, we may:

  • Replace it with a similar product (only with your approval), or

  • Refund the item value

Orders & Payments

By placing an order, you agree that:

  • All details you provide (name, address, payment info) are accurate

  • Payment must be completed before delivery

  • IndiVerse may cancel orders if fraudulent or incorrect information is provided

We accept multiple payment methods depending on availability (including card, online payment, and other accepted platforms).

Delivery

We provide delivery only to eligible zones listed on our website.

Once your order is delivered:

  • Responsibility for the items transfers to you

  • You must store frozen and perishable items properly

  • IndiVerse is not responsible for spoilage due to improper handling after delivery

Delivery times may vary depending on traffic, weather, or other factors.

Returns & Refunds

Our Refund & Return Policy applies to all orders.

Key points:

  • Perishable items cannot be returned

  • Issues must be reported within 24 hours of delivery

  • Refunds may be provided as store credit or original payment, depending on the situation

Cancellation Policy

You may cancel an order before we pack it.
Once the order is packed or dispatched, cancellation is no longer possible.

IndiVerse may cancel orders due to:

  • Incorrect delivery address

  • Fraud suspicion

  • Product unavailability

  • Operational issues

If we cancel an order, you will be refunded accordingly.

Pricing & Charges

All prices include GST where applicable.
Delivery fees may apply based on your location and minimum order limits.

We reserve the right to update pricing at any time.

User Responsibilities

By using our services, you agree that you will not:

  • Misuse our website/app

  • Attempt to hack, disrupt, or damage our platform

  • Use false information or impersonate someone else

  • Violate any Australian laws

Accounts & Security (If You Create an Account)

You are responsible for:

  • Maintaining the confidentiality of your login details

  • Ensuring activities under your account comply with the law

IndiVerse is not responsible for losses due to unauthorized account access caused by your actions.

Privacy

Your personal data is handled according to our Privacy Policy.
By using IndiVerse, you consent to the collection and use of your information as described there.

Liability Limitation

To the maximum extent permitted by law:

  • IndiVerse is not liable for losses caused by misuse of products or incorrect storage

  • IndiVerse is not liable for delays outside our control (weather, traffic, emergencies)

  • IndiVerse is not responsible for third-party service issues (payment processors, delivery partners)

Your statutory rights under Australian Consumer Law remain unaffected.

Changes to Terms

We may update these Terms & Conditions at any time.
The latest version will always be available on our website.

By continuing to use our services, you accept the updated terms.

Contact Us

For questions about these Terms & Conditions:

📧 orders@indiverse.com.au
📞 +61 413 244 912

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